ASE Cloud Services Chatbot Interface
Cookie Policy
ASE Cloud Services B.V.
Version: 2.3
Last updated: 5 June 2026
1. Introduction
This Cookie Policy explains how ASE Cloud Service B.V. (“ASE”, “we”, “us” or “our”) uses cookies and similar technologies on our website www.asecloud.nl (“Website”).
This Cookie Policy should be read together with our Privacy Policy.
Important Information:
We use cookies for essential website functionality, performance optimisation and marketing
Some cookies are strictly necessary and do not require consent
Marketing and analytical cookies require your explicit consent before they are placed
You can withdraw your consent at any time via our cookie settings
Cookie Categories on Our Website:
Strictly Necessary Cookies (2): Essential for website security and functionality – no consent required
Performance/Analytical Cookies (5): Help us understand how you use our website – consent required
2. What Are Cookies?
Cookies are small text files that are stored on your device (computer, smartphone or tablet) when you visit a website. They help websites remember your preferences, understand how you use the site and, in some cases, enable advertising.
Types of Cookies Based on Duration:
Session Cookies: Temporary cookies that are deleted when you close your browser. We use one session cookie for testing purposes.
Persistent Cookies: Cookies that remain on your device for a certain period (ranging from 30 minutes to 1 year on our Website). Most of our cookies are persistent cookies.
Types of Cookies Based on Origin:
First-Party Cookies: Cookies placed by the website you are visiting (asecloud.nl).
Third-Party Cookies: Cookies placed by another website or service provider. Our Website runs on the self-hosted WordPress builder Bricks (Bricks provider, Germany), which runs entirely on our own server (hosted by OVHcloud, EU) and does not place third-party cookies. All cookies on our Website are first-party cookies on the asecloud.nl domain.
3. Cookie Consent and Your Choices
Under the ePrivacy Directive (Directive 2002/58/EC) and Dutch law (Telecommunications Act, Article 11.7), we must obtain your consent before storing or accessing certain types of information on your device.
3.1 Which Cookies Require Consent?
Not all cookies require consent. Cookies that are “strictly necessary” for the operation of the website or for providing a service that you have expressly requested are exempt from the consent requirement.
On our Website:
Strictly Necessary Cookies: Do NOT require consent)
Functional/Preference Cookies: REQUIRE consent
Performance/Analytical Cookies: REQUIRE consent
Marketing/Advertising Cookies: REQUIRE consent
3.2 Our Cookie Consent Management Platform
When you first visit our Website, you will see a cookie consent banner. This banner is our Cookie Consent Management Platform, which allows you to:
Choose which categories of cookies you consent to
Accept all cookies with one click
Reject non-essential cookies
View detailed information about each cookie
Change your preferences at any time
Non-essential cookies are NOT placed until you give your consent. If you reject non-essential cookies, only strictly necessary cookies will be used.
3.3 How to Change Your Cookie Preferences
You can change your cookie preferences at any time by:
Clicking the “Cookie settings” link in the footer of our website
Clicking the cookie icon/widget (if visible on your screen)
Clearing your cookies via your browser settings (see Section 9)
Contacting us via info@failover.asecloud.nl
When you withdraw your consent, we will stop using those cookies, but cookies that have already been placed may remain on your device until they expire or you delete them.
4. Cookies We Use
Below you will find a complete list of all cookies used on our Website, organised by category.
4.1 Strictly Necessary Cookies (No Consent Required)
These cookies and instances of local storage are essential for the proper functioning of the Website and for providing services that you have requested. They cannot be disabled without affecting website functionality.
|
Cookie name |
Provider |
Purpose |
Duration |
Domain |
Legal basis |
|
cmplz_X (where X is a suffix) |
Complianz |
Consent management |
365 days |
Asecloud.nl |
Strictly necessary |
|
eyeAbleVariables |
eyeAble |
Product delivery – accessibility |
Persistent |
Asecloud.nl |
Strictly necessary |
|
userSettings |
eyeAble |
Product delivery – accessibility |
Persistent |
Asecloud.nl |
Strictly necessary |
Detailed Descriptions:
Complianz Cookies
These cookies are placed to enable the persistent storage of a user’s consent choices within the Complianz Consent Management Platform, so that they can be respected by us while you navigate the ASE Cloud Services website.
eyeAble Cookies/Browser Storage
This allows us to store user selections when they use the eyeAble tool to improve the accessibility of content on our site for their individual needs, so that these settings are automatically reused when the user next visits the site.
5. Legal Basis for Cookie Use
5.1 ePrivacy Directive and Dutch Legislation
Under the ePrivacy Directive (Directive 2002/58/EC) and the Dutch Telecommunications Act, Article 11.7, websites must obtain user consent before storing or accessing information on a user’s device, unless the storage is “strictly necessary” for providing a service expressly requested by the user.
Our Approach:
Strictly Necessary Cookies (No Consent Required):
Complianz cookies These cookies fall under the “strictly necessary” exception because they are essential for:
Providing a persistent and reliable way to manage users’ cookie consent choices (Complianz)
eyeAble cookies/storage This falls under the “strictly necessary” exception because
they are essential to enable users with physical disabilities and other challenges to adjust the presentation of content on our website to meet their needs.
5.2 UK GDPR Legal Basis
In addition to the ePrivacy requirements, our use of cookies must comply with the GDPR. The legal bases for processing personal data via cookies correspond to those we use under ePrivacy, namely “strict necessity” and “consent”.
6. External Service Providers and Data Processors
All cookies on our Website are placed by external service providers. Below you will find detailed information about each provider and how they process your data.
6.1 Iubenda s.r.l. (Italy) for the Complianz Consent Management Platform
Role: Consent Management Platform provider
Relationship: Processor
Location: European Union
Cookie: cmplz_x (where x is a suffix of the cookie name)
Iubenda provides the Complianz tool, which enables us to manage the efficient, user-friendly and compliant implementation of users’ consent decisions on our site.
Data Transfer Safeguards: not applicable – Iubenda is a company headquartered in the EU.
Privacy Policy: Iubenda Privacy Policy
6.2 Web Inclusion GmbH, also known as “eyeAble”
Role: Accessibility functionality provider
Relationship: Processor
Location: European Union
Cookie/Storage Name: eyeAbleVariables and userSettings
eyeAble enables users with physical disabilities and other challenges to adjust the presentation of content on our website to meet their needs.
Data Transfer Safeguards: not applicable – Web Inclusion GmbH is a company headquartered in the EU.
6.3 Data Processing Agreements
We have appropriate Data Processing Agreements (DPAs) with all processors as required by GDPR Article 28. These agreements ensure that:
Processors only process data based on our documented instructions
Appropriate technical and organisational security measures are maintained
Sub-processors are not engaged without our consent
Processors assist us with data subject rights requests
Data breaches are reported to us without undue delay
Data is deleted or returned when the services end
Processors are subject to audits and inspections
7. How to Manage Cookies
You have several options for controlling which cookies are placed on your device.
7.1 Complianz Controls
Follow the link at the bottom of the page to reopen the cookie consent banner and adjust your consent settings as desired.
7.2 Browser Settings
You can also manage cookies through your web browser settings. Please note that disabling cookies may affect website functionality.
Google Chrome: Settings > Privacy and security > Cookies and other site data > See all site data and permissions
Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data > Manage Data
Safari: Preferences > Privacy > Manage Website Data
Microsoft Edge: Settings > Cookies and site permissions > Cookies and stored data > See all cookies and site data
7.3 Deleting Existing Cookies
To delete cookies already stored on your device:
Use your browser’s “Clear browsing data” or “Clear cookies” function
Select the time range (e.g. “All time” to remove everything)
Make sure “Cookies and other site data” is selected
Click “Clear data” or “Remove”
Please note: This deletes cookies from all websites, not just ours.
7.4 Private/Incognito Mode
Using private or incognito mode in your browser will:
Prevent persistent cookies from being stored
Delete all session cookies when you close the private window
Not remember your cookie preferences between sessions
7.5 Browser Extensions
Privacy-focused browser extensions can help you manage cookies:
Cookie AutoDelete – Automatically deletes cookies when you close a tab
Privacy Badger – Blocks tracking cookies
uBlock Origin – Blocks adverts and trackers
Ghostery – Shows and blocks cookies
8. Your Data Protection Rights (GDPR)
Under the GDPR, you have the following rights regarding personal data collected through cookies:
Right of Access (Article 15): Request a copy of the personal data we hold about you, including data collected through cookies
Right to Rectification (Article 16): Request correction of inaccurate data
Right to Erasure (Article 17): Request deletion of your data (“right to be forgotten”)
Right to Restriction (Article 18): Request restriction of how we process your data
Right to Data Portability (Article 20): Receive your data in a machine-readable format
Right to Object (Article 21): Object to processing based on legitimate interests (applicable to strictly necessary cookies)
Right to Withdraw Consent: Withdraw consent for analytical and marketing cookies at any time (does not affect previous processing)
Right to Lodge a Complaint: Lodge a complaint with your data protection authority (Dutch Data Protection Authority in the Netherlands)
How to Exercise Your Rights:
To exercise any of these rights, you can contact us via:
Email: info@failover.asecloud.nl
Subject: “Data Subject Rights Request – Cookies”
We will respond to your request within one month. In complex cases, we may extend this by two additional months and will notify you of the extension.
Verification:
To protect your privacy, we may need to verify your identity before fulfilling your request. We may ask for:
Confirmation of the email address used to contact us
Details about your recent interactions with our Website
Information about when you visited and what you did
9. Data Security
We and our service providers implement appropriate technical and organisational security measures to protect data collected through cookies:
Encryption in transit: All transmitted data uses HTTPS (TLS 1.3)
Access controls: Only authorised personnel have access to cookie data
Secure cookie attributes: HttpOnly, Secure and SameSite flags where applicable
Data minimisation: We only collect data necessary for the stated purposes
Third-party security standards: All processors maintain ISO 27001 or equivalent certifications
Regular security audits: Annual assessments of cookie processing and security
Incident response: Documented procedures for handling data breaches
10. Data Retention
Different cookies have different retention periods. You can see these in the “Duration” column of the tables in Section 4 of this document.
When you withdraw consent or delete cookies:
Cookies are immediately disabled and stop collecting new data
Existing cookies remain on your device until they expire or you delete them
Data already collected may be retained by service providers in accordance with their retention policies
You can request deletion of your data from service providers (see Section 8)
11. Children’s Privacy
Our Website is not directed at children under the age of 16. We do not knowingly collect personal data from children through cookies or other means.
If you are a parent or guardian and believe that your child has provided us with personal data, please contact us via info@failover.asecloud.nl and we will:
Verify the situation
Delete the child’s data immediately
Take measures to prevent future collection
12. Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect:
Changes to the cookies we use
Changes to our service providers
Legal or regulatory requirements
Improvements to our cookie management practices
When We Make Changes:
We will update the “Last updated” date at the top of this policy
Material changes will be prominently announced on our Website
If we add new cookies that require consent, we will update our consent banner and request new consent
Previous versions are archived and available upon request
We encourage you to review this Cookie Policy regularly to stay informed about how we use cookies.
13. Contact Information
If you have any questions about this Cookie Policy or our use of cookies, please contact us:
Company: ASE Cloud Service B.V.
Email: info@failover.asecloud.nl
Website: www.asecloud.nl
Registered address: Prinsessenlaan 30, 2761 PB Zevenhuizen, Netherlands (PLEASE NOTE: not a visitor address)
Data Protection Authority:
If you have concerns about our cookie practices or wish to lodge a complaint, you can contact the Dutch data protection authority:
Autoriteit Persoonsgegevens
Website: https://autoriteitpersoonsgegevens.nl
Address: Postbus 93374, 2509 AJ Den Haag, Netherlands
Telephone: (+31) – (0)70 – 888 85 00