Privacy Policy

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ASE Cloud Services B.V.
Last updated: 5 June 2026
Version: 1.8

ASE Cloud Services BV (“ASE Cloud Services”) places the highest value on the privacy of its business relationships and the security of the data it processes. In this Privacy Statement, we explain how we collect, use and protect personal data, with a specific focus on our core value: European Data Sovereignty.

1. IDENTITY AND CONTACT DETAILS

Data Controller:

ASE Cloud Services BV
Prinsessenlaan 30
2761 PB Zevenhuizen
The Netherlands
Chamber of Commerce number: 98388967
E-mail: info@violet-dugong-590021.hostingersite.com
Website: www.asecloud.nl
Telephone: 0180-201 789

1.1 Data Protection Officer (DPO). ASE Cloud Services is currently not required to appoint a Data Protection Officer within the meaning of Article 37 GDPR. For all privacy-related questions, requests or complaints, the contact point listed above serves as the primary point of contact.

2. SCOPE AND TARGET GROUP

This Privacy Statement applies to all processing of personal data by ASE Cloud Services in the context of its B2B services, including website visitors, (potential) customers, suppliers and business partners. It does not apply to users of chatbot services that we provide to our customers.

Where ASE Cloud Services acts as a processor for its customers (e.g. when hosting chat logs for a specific customer solution), the relevant data processing agreement applies to that specific data flow, and the customer is the Data Controller of all personal data collected or processed.

2.1 Role of ASE Cloud Services. Depending on the nature of the service, ASE Cloud Services acts as (i) the data controller for its own business processes (such as relationship management, invoicing and website use), and/or (ii) a processor on behalf of its customers when providing AI services. Where processing is carried out as a processor, the customer’s instructions and the applicable data processing agreement shall prevail.

3. GUARANTEE: EUROPEAN DATA SOVEREIGNTY

ASE Cloud Services maintains a strict policy regarding data protection and territorial sovereignty:

3.1. Exclusive EU Processing: All personal data is processed and stored exclusively on infrastructure within the European Economic Area (EU/EEA) or in countries with a current adequacy decision from the European Commission, with the exception of the US.

3.2. Sovereign Hosting: We exclusively use European cloud providers that are not subject to extraterritorial legislation of non-EU powers (such as the US CLOUD Act).

3.3. No Data Export: ASE Cloud Services does not transfer personal data to entities in “third countries” (countries outside the EU/EEA or without an “adequacy” assessment by the European Commission).

3.4 No International Transfers. ASE Cloud Services does not use appropriate safeguards as referred to in Chapter V GDPR (including Standard Contractual Clauses), as no transfers of personal data outside the EU/EEA take place. If this policy were to change in exceptional circumstances, data subjects will be informed in advance and only GDPR-compliant safeguards will be applied.

4. DATA WE PROCESS

We process the following categories of data:

• Business Contact Details: Name, position, business e-mail address, telephone number and company name.
• Communication Data: Content of e-mails, contact forms and conversation notes.
• Technical Data: IP addresses (anonymised where possible), browser type and website usage statistics via functional and analytical cookies.
• AI Training Data: Publicly available business data approved by the customer and used for the configuration of specific AI models.

4.1A Cookies. ASE Cloud Services only uses functional and analytical cookies that have no or minimal impact on the privacy of data subjects. Consent is requested via a cookie banner where legally required. Further information is available through the cookie policy on the website.

5. PURPOSES AND LEGAL BASES

We process data on the basis of the following legal bases (Article 6 GDPR):

Withdrawal of Consent. Where not otherwise facilitated by consent controls on the ASE Cloud Services website or our Customers’ websites, data subjects may withdraw their consent at any time by e-mailing info@violet-dugong-590021.hostingersite.com.

Balancing Test for Legitimate Interest. Where processing takes place on the basis of legitimate interest (Article 6(1)(f) GDPR), ASE Cloud Services has carried out a balancing test and determined that the interests, fundamental rights and freedoms of data subjects do not override the processing purposes. Where not otherwise facilitated by controls on the ASE Cloud Services website or by “unsubscribe” links in marketing e-mails or messages, data subjects may object at any time to processing based on legitimate interest by e-mailing info@violet-dugong-590021.hostingersite.com or by otherwise contacting their ASE Cloud Services sales representative to register their objection to the use of personal data for marketing purposes.

6. RETENTION PERIODS

We do not retain personal data for longer than necessary for the stated purposes:

• Customer Files and Contracts: 7 years after the end of the business relationship (statutory tax retention requirement).
• Lead Data and Prospecting: Maximum of 2 years after the last contact, unless deletion is requested earlier or an objection based on legitimate interest is received.
• Hosting Statistics Logs: 24 months
• Security Logs: 12 months
• Operational, API Call, Performance and Technical Logs: 6 months
• Conversation and Feedback Logs: 100 days.

In exceptional circumstances, personal data may be retained for longer where necessary for the establishment, exercise or defence of legal claims, in accordance with Article 5(1)(e) GDPR.

7. PROCESSORS

We carefully select our processors to ensure their European sovereignty by choosing processors established in the EU/EEA or in countries with valid, current EU Commission adequacy decisions. We do not export personal data to the US through our processors. These include:

 

 

8. SECURITY

ASE Cloud Services implements enterprise-level security measures:

• Multi-Factor Authentication (MFA) for all system access.
• End-to-end encryption for data in transit and data at rest.
• Monthly security audits and continuous vulnerability monitoring.

8.1 Data Breaches. If a security breach occurs that is likely to result in a high risk to the rights and freedoms of data subjects under our responsibility as Data Controller, ASE Cloud Services will inform data subjects in accordance with Article 34 GDPR, unless a legal exception applies.

9. YOUR RIGHTS

Data subjects have the following rights under the GDPR:

1. Access and Rectification: Right to access and correct your data.
2. Erasure: Right to be “forgotten” (to the extent permitted by statutory retention obligations).
3. Restriction: Right to temporarily pause processing.
4. Objection: Right to object to processing based on legitimate interest.
5. Data Portability: Right to transfer your data in a structured format.

You may exercise these rights via info@violet-dugong-590021.hostingersite.com. We will respond within 30 days at the latest.

Identity Verification. To protect personal data, ASE Cloud Services may request additional information when rights are exercised in order to verify the identity of the requester.

10. SUPERVISORY AUTHORITY

If you believe that we are processing your data unlawfully, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, AP).

11. CHANGES AND APPLICABLE LAW

This Privacy Statement is governed by Dutch law. We reserve the right to amend this statement to comply with legislation (including the AI Act). Significant changes will be communicated directly to our customers.